Water Distribution & Sewer Maintenance
Sewer lines are typically buried deep requiring shoring to make repairs
New Edition, Belmont Heights clean-up
Being used to hydro-excavate around a fire hydrant
Hydro-excavation around a fire hydrant
Water main leak repair
Valve replacement project
Main breaks can cause property damage
A large main break creates a geyser
This division has the responsibility of making sure the infrastructure that delivers water to your home or business is kept in the best condition possible. This division provides oversight of 129 miles of water distribution mains, as well as 2,919 water main valves, 692 fire hydrants and 5,677 water meters. The same crews also maintain the sewer collection system including, 91 miles of sewer collection lines,1,872 manholes and 11 lift stations. Two meter readers check and read every meter in the City each month and change out meters when necessary.
To Report a Leak
We operate 24/7, with personnel on-duty or on-call. To report a water leak at your house, please call City Hall at 316-321-9100 from 7:30 a.m. to 5 p.m. Monday-Thursday and 7:30 a.m. to noon Fridays. To report a water main leak or sewer backup, please call the Utilities Department at 316-322-4448 from 7 a.m. to 3 p.m. Monday-Friday. To report any water or sewer issues after hours, call our on-call personnel at 316-323-4987 or 316-323-4997. We will check the city sewer first, at no expense to the customer, to assist in the elimination of the problem.
- Fire Hydrant Flushing
- Water Pressure
- Storm-water Overflows and Infiltration & Inflow
- Water and/or Wastewater in Basements
Fire hydrants are checked and flushed twice annually. Fire hydrant flushing has several benefits:
- Allows us to check proper operation of fire hydrants
- Allows firemen to calibrate the flow rates of fire hydrants
- Scours and cleans water distribution system lines
- Keeps water fresh in all areas of our water distribution system
Water pressure in El Dorado is generally between 30 - 60 psi, depending upon the elevation where you live and the size of the water distribution lines in your area. Water pressure can also be affected by restrictions in plumbing, undersized meters, or plugged faucet strainers. Water pressure leaving the water treatment plant is 90 - 95 psi when the pumps are running. However, the pumps do not run continuously, they cycle on and off to fill the water towers as needed. The elevated storage (water towers) provides pressure when the pumps are not running.
It is illegal to have your sump pump connected to the sanitary sewer. Sump Pumps connected to the sewer system can also add significantly to sewer flows. Storm-water can also enter the sanitary sewer through leaking manholes, cracks in city mains or home sewer service lines, and from outdated roof or foundation drain connections. The additional rainwater added to the normal wastewater flow can overwhelm the capacity of the sewer system causing it to back up or "Surge Charge" into basements causing significant property damage. The City of El Dorado Utilities Division is working to cut down on storm-water infiltration by lining older sanitary sewers to seal leaks and by raising or lining old manholes where groundwater seeps into sewers.
Water in your basement is usually caused by one of two sources, storm-water or wastewater. Storm-water can enter a basement though windows or by seeping through walls and floors. This is normally due to inadequate drainage or grading around a home or malfunctioning sump pump, gutter or foundation drains. Wastewater can enter your basement when the sanitary sewer system becomes overwhelmed by a large rain event causing a sewer backup in your basement plumbing. You can help prevent this problem by making sure your sump pump is not connected to the sanitary sewer system.