Water Distribution & Sewer Maintenance


This division has the responsibility of making sure the infrastructure that delivers water to your home or business is kept in the best condition possible. This division provides oversight of 129 miles of water distribution mains, as well as 2,919 water main valves, 692 fire hydrants and 5,677 water meters. The same crews also maintain the sewer collection system including, 91 miles of sewer collection lines,1,872 manholes and 11 lift stations. Two meter readers check and read every meter in the City each month and change out meters when necessary.

To Report a Leak

We operate 24/7, with personnel on-duty or on-call. To report a water leak at your house, please call City Hall at 316-321-9100 from 7:30 a.m. to 5 p.m. Monday-Thursday and 7:30 a.m. to noon Fridays. To report a water main leak or sewer backup, please call the Utilities Department at 316-322-4448 from 7 a.m. to 3 p.m. Monday-Friday. To report any water or sewer issues after hours, call our on-call personnel at 316-323-4987 or 316-323-4997. We will check the city sewer first, at no expense to the customer, to assist in the elimination of the problem.

  1. Fire Hydrant Flushing
  2. Water Pressure
  3. Storm-water Overflows and Infiltration & Inflow
  4. Water and/or Wastewater in Basements

Fire hydrants are checked and flushed twice annually. Fire hydrant flushing has several benefits:

  • Allows us to check proper operation of fire hydrants
  • Allows firemen to calibrate the flow rates of fire hydrants
  • Scours and cleans water distribution system lines
  • Keeps water fresh in all areas of our water distribution system