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City Utility Services
Water, Sewer and Trash Service
To sign-up for services, please visit City Hall located at 220 E 1st Avenue. You will need to provide your driver's license or other government-issued photo ID, your social security number, a $15 non-refundable account origination fee, and a copy of your lease agreement if you are renting your new home.
- The account origination fee is a $15 non-refundable fee that is assessed when service is established and/or transferred. This applies to all customers changing their service address.
- New service can be started the same day you sign up if you come into the office prior to 11:30 a.m.
- For your convenience, changes in service can be done over the phone after verification of Driver's License and/or SSN. These changes can include mailing address, name change, service termination or transfer of service.
Readiness-to-Serve Fees
| Meter Size | Water | Sewer |
|---|---|---|
| 1 inch and below | $10.44 | $ 12.61 |
| 1.5 inches |
$ 34.68 | $ 51.61 |
| 2 inches | $ 60.16 | $ 129.99 |
| 3 inches | $ 115.71 | $ 196.42 |
| 4 inches | $ 231.73 | $ 326.41 |
| 6 inches | $ 463.46 | $ 651.38 |
| 8 inches | $ 834.85 | $ 1,041.00 |
| 12 inches | $ 1,749.60 | $ 1,562.00 |
Rates
Treated water is sold for $1.69 per thousand gallons and Raw water is sold for $.24 per thousand gallons.
Sewer rates are $3.48 per thousand gallons treated.
Refuse and recycling rates for residents are $15.75 per month.
*these rates are for residential in-town customers
Paying Your Bill
Automatic Payments- If you would like to pay your monthly bill with an automatic deduction from your bank account, please call (316) 321-9100 and ask to be signed up! If you prefer to pay by credit card you can register online.
On-line- visit the online payment website and look for water bill icon.
By Phone- Call (316) 321-9100
In-Person- We are located at 220 East 1st Ave and are available from 7:30 a.m. – 5 p.m. Monday-Thursday and 7:30 a.m. - Noon Friday inside.
City Hall Drop Box- located at 220 East 1st Ave on the east side of the building.
City Hall Drive-thru Window- Is located at 220 East 1st Ave and is open from 7:30 a.m. – 5 p.m. Monday-Thursday and 7:30 a.m. - Noon Friday.
For questions, contact Jennifer West, Utility Billing, at (316) 321-9100 ext. 115.
Leak Adjustments
Once a leak has been discovered by a residents, the following procedure should be followed:
The adjustment form should be filled out completely by the resident.
Please include all receipts from plumbers or from parts purchased to fix the leak
Ensure that you have filled out the form completely, including your: name, service address, phone number, and a description of the location of the leak and how and when it was repaired.
Turn the form and receipts into the City at 220 E 1st Avenue, El Dorado, KS 67042
The City of El Dorado will then process a service order to verify that the leak has been repaired.
A cashier will complete an adjustment based on the information provided.
The City will adjust up to a three (3) month period affected by the leak if it is reported and repaired in a reasonable amount of time.
Once the Assistant Finance Director reviews the adjustment, it will be posted to the account.
The City will assume responsibility for half of the difference between the average account usage and the usage during the period of the leak. The account holder will be responsible for the remaining amount due.
It is recommended that account holders pay an average bill during the leak adjustment process so that their account does not become extremely past due.
North - all customers located north of Central Avenue, excluding Township Village
North-side meters are typically read between the 20th and 5th of the month
Bills are mailed on the 5th of the month, and due on the 20th
South - all customers located south of Central Avenue, including Township Village
South-side meters are typically read between the 5th and the 20th of the month
Bills are mailed on the 20th of the month, and due on the 5th
Penalties and Shut Offs
Payments received after the due date will be assessed a 5% penalty.
Payments not received ten days after the penalty has been assessed will result in the disconnection of water service. A $50 turn off fee will be assessed to the account and must be paid prior to reinstatement.
If you are unable to pay your water bill, please call the office at 316-321-9100 and make arrangements for payment. Accounts that have current arrangements are exempt from disconnection.
Commercial Rates
Treated water is sold for $1.69 per thousand gallons for the first 224,400 gallons used. After the price drops to $1.63 per thousand gallons used. For outside city customer the rates for water usage is $2.95 per thousand gallons for the first 224,400 gallons then the price drops to $2.85 per thousand gallons.
Sewer rates are charged at $3.48 per thousand gallons for inside city customers this price is increased to $5.19 per thousand gallons treated for outside city customers.
Refuse rates vary depending on the companies needs. If you have questions about what type of refuse services your business needs, please call (316)322-4481 to find out what is available to you.