City Utility Services
Water, Sewer and Trash Service
To sign-up for services, please visit City Hall located at 220 E 1st Avenue. You will need to provide your driver's license or other government-issued photo ID, your social security number, a $15 non-refundable account origination fee, and a copy of your lease agreement if you are renting your new home, or proof of purchase if you are purchasing a new home.
- The account origination fee is a $15 non-refundable fee that is assessed when service is established and/or transferred. This applies to all customers changing their service address.
- New service can be started the same day you sign up if you come into the office prior to 11:30 a.m.
- For your convenience, changes in service can be done over the phone after verification of Driver's License and/or SSN. These changes can include mailing address, name change, service termination.
|1 inch and below
Treated water is sold for $1.69 per thousand gallons and Raw water is sold for $.24 per thousand gallons.
Sewer rates are $3.48 per thousand gallons treated.
Refuse and recycling rates for residents are $15.75 per month.
*these rates are for residential in-town customers
Paying Your Bill
Automatic Payments- If you would like to pay your monthly bill with an automatic deduction from your bank account, please call (316) 321-9100 and ask to be signed up! If you prefer to pay by credit card you can register online.
On-line- visit the online payment website and look for water bill icon.
By Phone- Call (316) 321-9100
In-Person- We are located at 220 East 1st Ave and are available from 7:30 a.m. – 5 p.m. Monday-Thursday and 7:30 a.m. - Noon Friday inside.
City Hall Drop Box- located at 220 East 1st Ave on the east side of the building.
City Hall Drive-thru Window- Is located at 220 East 1st Ave and is open from 7:30 a.m. – 5 p.m. Monday-Thursday and 7:30 a.m. - Noon Friday.
For questions, contact Jennifer West, Utility Billing, at (316) 321-9100 ext. 115.
Once a leak has been discovered by a residents, the following procedure should be followed:
The adjustment form should be filled out completely by the resident.
Please include all receipts from plumbers or from parts purchased to fix the leak
Ensure that you have filled out the form completely, including your: name, service address, phone number, and a description of the location of the leak and how and when it was repaired.
Turn the form and receipts into the City at 220 E 1st Avenue, El Dorado, KS 67042
The City of El Dorado will then process a service order to verify that the leak has been repaired.
A cashier will complete an adjustment based on the information provided.
The City will adjust up to a three (3) month period affected by the leak if it is reported and repaired in a reasonable amount of time.
Once the Assistant Finance Director reviews the adjustment, it will be posted to the account.
The City will assume responsibility for half of the difference between the average account usage and the usage during the period of the leak. The account holder will be responsible for the remaining amount due.
It is recommended that account holders pay an average bill during the leak adjustment process so that their account does not become extremely past due.
The billing cycle will run from the first of the month to the end of the month. Customers will be billed on the 15th of each month, with bills due the 15th of the following month. Penalty and turn-off dates will be shown on the bill.
Penalties and Shut Offs
Payments received after the due date will be assessed a 5% penalty.
Payments not received ten days after the penalty has been assessed will result in the disconnection of water service. A $50 turn off fee will be assessed to the account and must be paid prior to reinstatement.
If you are unable to pay your water bill, please call the office at 316-321-9100 and make arrangements for payment. Accounts that have current arrangements are exempt from disconnection.
Treated water is sold for $1.69 per thousand gallons for the first 224,400 gallons used. After the price drops to $1.63 per thousand gallons used. For outside city customer the rates for water usage is $2.95 per thousand gallons for the first 224,400 gallons then the price drops to $2.85 per thousand gallons.
Sewer rates are charged at $3.48 per thousand gallons for inside city customers this price is increased to $5.19 per thousand gallons treated for outside city customers.
Refuse rates vary depending on the companies needs. If you have questions about what type of refuse services your business needs, please call (316)322-4481 to find out what is available to you.
Notice to customers who pay online:
Due to the timing of the new utility billing schedule, users who sign up for online credit card draft or change the date of their credit card draft may see one charge that covers two months – the previous month that is now due and the current month that won’t be due until the next month. This occurs if you choose to pay on a date that is after the monthly “due date” (the 15th of every month) because by then the next bill is already in the system so the credit card processor will see the total of both bills when creating the draft. This should only occur on the first payment on a new account paid by credit card draft or a draft date change, then you will just be paying the most recent bill. To avoid paying two months on the first payment, when you sign up your credit card, please select a payment date on the due date or earlier.